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Returns

When you place an order on maenia.com, you are welcome to return any item(s) using our free returns service, provided you return them within 14 days of delivery.

Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.

For assistance or to request and exchange please eamail us at; clientservices@maenia.com.

To arrange a return online:

  • Enclose the returns form with the item(s) you wish to return in the original box.
  • Attach the returns label provided to the outside of the box.
  • Your item will be collected on your requested day.

To arrange a return with our Client Services team:

  • If you don't have an Account with us, or would rather return your item with our Client Services team, please fully complete the returns form below, including the order number.
  • Enclose the returns form with the item(s) you wish to return in the original box.
  • Attach the returns address label provided to the outside of the box.

For assistance, or to request an exchange, please email us at; clientservice@maenia.com

You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

MAENIA
149
SCRUBS LANE
LONDON
NW10 6RH

Refunds

Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.